Launching soon: browse now, ordering opens shortlyStyled looks, not just products.Ships across India

Jhilmira

Terms of Service

These terms apply to your use of https://jhilmira.com (the "Site") and to every order you place on it. By placing an order you agree to them. Please read them together with our Shipping, Returns, Exchange and Damage, Cancellation and Refund and Privacy policies, which form part of these terms.

1. Who we are

The Site and the Jhilmira store are operated by SVICK, GSTIN 37CFGPK7615J1Z4, Flat 101, MRVS Apartment, K.B Layout, Tirupati, Andhra Pradesh 517501, Andhra Pradesh, India ("we", "us"). Full details are on the Seller Information page. We are the seller of every product on the Site and issue the GST invoice for it.

2. How we work

We select and style our designs, set prices, take your order and payment, and handle all customer service. Orders are packed and dispatched by our fulfilment partner in Jaipur, Rajasthan. We do not manufacture the jewellery ourselves. This arrangement does not change your rights: we remain responsible to you for your order.

3. Products and descriptions

  • All products are imitation (costume / fashion) jewellery made of base metals and alloys such as brass, copper alloys, zinc alloys or German silver, with plating, oxidised finishes, glass, synthetic or acrylic stones, cubic zirconia ("AD"), beads or imitation pearls as described on each page. They are not gold, silver or any precious metal, and the stones are not precious or semi-precious gemstones unless a product page expressly says so with supporting certification.
  • "German silver" is a copper-nickel-zinc alloy and contains no silver. "Oxidised" describes a darkened finish, not a metal. "Gold-tone" and "silver-tone" describe colour only.
  • We describe each product's material, finish and measurements as accurately as we can. Photos are of the actual design, but lighting and screens vary, and oxidised textures differ slightly from piece to piece.
  • Product pages show the information required by the Legal Metrology (Packaged Commodities) Rules, 2011, including country of origin.
  • We do not claim that any product is hypoallergenic, nickel-free, tarnish-proof or suitable for sensitive skin. If you have a metal allergy, please check the material before buying.

4. Prices and payment

  • Prices are in Indian Rupees and include GST. Shipping, if any, is shown in the cart before you pay. There are no hidden fees.
  • If an MRP is shown, it is the genuine maximum retail price. We do not show inflated "original" prices.
  • If a product is listed at an obviously wrong price because of a technical or typing error, we may cancel the order with a full refund and tell you the correct price.
  • Payment is taken through Cashfree Payments (UPI, cards, net banking, wallets). Cash on delivery is not offered at launch.
  • An order is a contract only when payment succeeds and we send an order confirmation. If an item turns out to be unavailable, we refund it as set out in the Cancellation and Refund Policy.

5. Your account

You can check out as a guest; an account is optional. If you create one, keep your login details private. You are responsible for activity on your account unless it results from our failure to keep it secure. Tell us at once if you think someone else has used it.

6. Acceptable use

Do not misuse the Site. In particular, do not attempt to gain unauthorised access, scrape it at scale, upload malicious code, place fraudulent orders, or post unlawful or abusive content.

7. Reviews

  • Only customers who have bought the product can review it, and we mark them "Verified buyer".
  • We publish negative reviews as well as positive ones. We remove only reviews that are abusive, unlawful, contain personal data, or are unrelated to the product, and we explain why.
  • If we ever offer an incentive for reviews, every incentivised review will be labelled as such.
  • By posting a review you allow us to display it on the Site and our social channels with your first name and city.

8. Intellectual property

The Jhilmira name and logo, Site design, text and original photographs belong to us or are used under licence. You may not copy or reuse them commercially without written permission. Product photographs supplied by our partner are used with their written permission.

9. Our responsibility to you

  • We are responsible for delivering products as described, and for replacing or refunding damaged, defective, wrong or late items as set out in our policies.
  • We are not responsible for losses that were not reasonably foreseeable, for business losses, or for delays caused by events outside our reasonable control (force majeure), such as natural disasters, strikes, pandemics or government action. In such cases we will tell you and offer a refund if we cannot deliver.
  • Except where the law does not allow it, our total liability for any order is limited to the amount you paid for that order.
  • Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded.

10. Complaints

Contact customer care first at support@jhilmira.com · +91 86390 55087 (WhatsApp only). If unresolved, contact our Grievance Officer. Complaints are acknowledged within 48 hours and resolved within one month.

11. Governing law and disputes

These terms are governed by the laws of India. Subject to your right as a consumer to file a complaint before the Consumer Commission where you live or work, the courts at Tirupati, Andhra Pradesh have jurisdiction.

12. Changes

We may update these terms. The version that applies to your order is the one on the Site when you placed it. The date at the top shows the last review.

Last reviewed: 2026-10-31