Cancellation and Refund Policy
Cancelling an order
Before dispatch: free. You can cancel free of charge until we have placed your order with our fulfilment partner (2 hours). Go to My Orders → Cancel, or message us with your order number at support@jhilmira.com or on WhatsApp +918639055087. You get a full refund, including shipping.
After the order is placed with our partner but not yet shipped: write to us straight away. We will try to stop it; if we can, you get a full refund.
After dispatch: the order can no longer be cancelled. If the item arrives damaged, defective or wrong, the Returns, Exchange and Damage Policy applies.
Late delivery: if your order has not arrived within the grace period set out in our Shipping Policy, you may cancel it for a full refund even though it was dispatched.
We do not charge a cancellation fee.
When we cancel your order
We may cancel an order, with a full refund and an email explaining why, if:
- the item is out of stock at our partner (see below);
- your pincode cannot be served by our couriers;
- there was an obvious pricing or listing error; we will tell you the correct price and you may re-order if you wish;
- we suspect a fraudulent or unauthorised payment.
Out of stock after payment: automatic refund
Our partner keeps small quantities of each design, so occasionally an item sells out between your payment and our order to them. When that happens:
- We email you (and message you on WhatsApp if you opted in) as soon as the stock-out is confirmed.
- A refund for the unavailable item, plus any shipping charge that no longer applies, is initiated automatically within 24 hours. You do not need to ask.
- If other items in the same order are in stock, they ship as normal. If you would rather cancel the whole order, reply before dispatch and we will refund everything.
- Where we can, we suggest similar designs. Buying one is entirely your choice.
Refused or undeliverable parcels
- If a parcel comes back because of a courier error, we refund in full or re-ship, as you prefer.
- If a correct, on-time prepaid parcel is refused at the door without reason, or comes back because the address given was incomplete, we refund the order value minus ₹160. We will show you the amount before processing.
Refund timelines
| Step | Time |
|---|---|
| Cancellation before dispatch → refund initiated | Within 2 business days |
| Stock-out confirmed → refund initiated | Within 24 hours, automatically |
| Damage / defect / wrong-item claim approved → refund initiated | Within 2 business days |
| Refund initiated → money in your account | Usually 5–7 working days, set by your bank or card issuer. UPI refunds are often faster. |
Refunds go back to the original payment method through Cashfree Payments. You will receive an email with the refund reference number (ARN/RRN), which your bank can use to trace it.
Payment debited but no order confirmation? This is a failed or pending transaction. It is normally reversed automatically by the bank or Cashfree within the timelines set by the Reserve Bank of India. If it has not reversed after 5 working days, write to us with the payment reference and we will chase it.
Cash on delivery
COD is not available at launch, so there are no COD refunds to handle. If COD is introduced, refunds for COD orders will be paid to a bank account or UPI ID you provide, and this page will be updated.
Contact and escalation
support@jhilmira.com · +91 86390 55087 (WhatsApp only) (10 AM – 6 PM IST, Monday to Saturday). If a refund issue is not resolved, contact our Grievance Officer or the National Consumer Helpline (1915).
Last reviewed: 2026-10-31