Grievance Officer
If something has gone wrong with your order, our customer-care team can usually fix it fastest: support@jhilmira.com · +91 86390 55087 (WhatsApp only) (10 AM – 6 PM IST, Monday to Saturday).
If you are not satisfied with their answer, or your complaint is about privacy, data, or how we handled a claim, please contact our Grievance Officer directly.
Contact details
| Name | Sathvic Kollu |
| Designation | Proprietor |
| support@jhilmira.com | |
| Phone | +91 86390 55087 (WhatsApp only) (Mon–Sat, 10 AM – 6 PM IST, Monday to Saturday) |
| Postal address | SVICK, Flat 101, MRVS Apartment, K.B Layout, Tirupati, Andhra Pradesh 517501, Andhra Pradesh, India |
The same officer handles complaints under the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
How to raise a complaint
Email or write to the Grievance Officer with:
- your name and the phone number or email used for the order;
- your order number, if the complaint is about an order;
- what went wrong and what outcome you would like;
- any photos, videos or screenshots that help.
What happens next
| Step | Our commitment |
|---|---|
| Ticket number | Sent automatically when we receive your complaint, so you can track it |
| Acknowledgement | Within 48 hours of receipt, with the name of the person handling it |
| Resolution | Within one month of receipt, with a written explanation of the outcome |
| Updates | Whenever the status changes; you can also ask for an update at any time quoting your ticket number |
If you are still not satisfied
You can take your complaint further at any time:
- National Consumer Helpline: call 1915 or 1800-11-4000, or register a complaint at consumerhelpline.gov.in. You can also use the NCH app or WhatsApp service listed on that site.
- Consumer Commission: you can file a consumer complaint online through the government's consumer commission e-filing portal, linked from consumerhelpline.gov.in, at the District Commission where you live or work.
- Personal data complaints: after using our grievance process, you can approach the Data Protection Board of India.
Last reviewed: 2026-10-31