Shipping Policy

Jhilmira is an online store run by SVICK. We choose every design ourselves, but we do not hold stock in our own warehouse. Your order is packed and shipped by our fulfilment partner in Jaipur, Rajasthan, straight to your address. This page explains what that means for timing, charges and tracking.

Where we ship

• India only, to pincodes our courier partners serve. Enter your pincode on the product or cart page to check before you pay.
• We do not ship internationally at the moment.

Shipping charges

The shipping charge, if any, is shown in your cart before checkout and is included in the total you pay. There are no other charges added at the door for prepaid orders.

Dispatch time

• Orders paid before 1 PM IST IST on a business day are normally handed to the courier within 2 business days.
• Business days are Monday to Saturday, excluding public holidays in Rajasthan and courier holidays.
• During festival peaks (Navratri, Diwali, Raksha Bandhan, wedding season) dispatch can take one extra business day. We will show any change on the site before you order.

Delivery time

After dispatch, delivery usually takes:

These are estimates, not guarantees. Courier delays caused by weather, strikes, local restrictions or other events outside our control can add time. The estimated delivery date for your pincode is shown at checkout and in your order confirmation.

If your order is late: if it has not arrived 5 days after the estimated delivery date shown in your order confirmation, write to us and you may cancel it for a full refund, including any shipping charge. If the parcel arrives after you cancel, please refuse it at the door.

Tracking

You get an email (and, if you opted in, an SMS or WhatsApp message) with the courier name and tracking number (AWB) once your order is dispatched. You can also see tracking under My Orders or on the order-status page using your order number and phone number.

What the parcel looks like

• Your order is packed by our Jaipur partner. To keep costs low, the outer packaging is plain and may not carry the Jhilmira logo.
• The courier label may show our partner's sender name and Jaipur return address. This is normal and does not mean the order was sent by someone else.
• No price invoice is placed inside the parcel, so it can be sent as a gift. Your GST tax invoice from SVICK is emailed to you and is always available under My Orders.

Multiple items

Items in one order are normally shipped together. Occasionally they may arrive in separate parcels; you will get a tracking number for each.

If an item is out of stock after you pay

Our partner holds limited stock of each design. If an item turns out to be unavailable after you pay, we will tell you by email and refund that item automatically. See the Cancellation and Refund Policy for timelines.

Wrong address, failed delivery and returned parcels

• Please check your address, pincode and phone number before paying. We can change the address only before the order is dispatched.
• The courier usually makes up to three delivery attempts. If the parcel comes back to us because the address was wrong or incomplete, or nobody was available after those attempts, we will contact you. You can choose re-shipping (we will tell you the re-shipping charge first) or a refund as described in the Cancellation and Refund Policy.

Damaged or tampered parcel

If the outer packaging looks torn, wet or tampered with, please photograph it before opening and record an unboxing video. Then follow the Returns, Exchange and Damage Policy.

Cash on delivery

Cash on delivery is not available at launch. All orders are prepaid through our payment partner Cashfree Payments (UPI, cards, net banking and wallets).

Contact

Questions about a shipment: support@jhilmira.com · +91 86390 55087 (WhatsApp only) (10 AM – 6 PM IST, Monday to Saturday). Please quote your order number.

Last reviewed: 2026-10-31