Frequently Asked Questions
About the jewellery
1. Is your jewellery real silver or gold?
No. Everything we sell is imitation (fashion) jewellery made from base metals and alloys such as brass and German silver, with plated or oxidised finishes. "Silver-tone" and "gold-tone" describe colour only. We never use "silver", "925" or "sterling" for these pieces.
2. What is German silver? Does it contain silver?
German silver is a traditional name for an alloy of copper, nickel and zinc. It contains no silver. It does contain nickel, so it isn't a good choice if you know you react to nickel.
3. Is your jewellery handmade?
We only call a piece handmade if our supplier confirms it in writing. Unless a product page says so, please assume it is not. We won't claim more than we can prove.
4. Is it safe for sensitive skin?
We don't make hypoallergenic or "skin-safe" claims, because fashion-jewellery alloys can contain metals some people react to. Check the material on each product page. If you have a known metal allergy, consult a doctor before wearing fashion jewellery.
5. Will it tarnish or change colour?
Plated and oxidised jewellery slowly changes with wear: that's the nature of the material. You can slow it down a lot by keeping it dry and stored airtight. See our Care Guide.
6. Do you make the jewellery yourselves?
No. We curate and style. We select designs from an established imitation-jewellery wholesaler in Jaipur, who also packs and ships your order. We handle the selection, styling, your order, invoice, customer service and refunds. More on our About page.
7. Are the photos of the real product?
Yes, photos show the actual design you'll receive. Colours can look slightly different depending on screen and lighting, and oxidised textures vary a little from piece to piece.
Orders and shipping
8. Where is my order shipped from?
From our fulfilment partner in Jaipur, Rajasthan. It goes directly to you, so it doesn't pass through a second warehouse.
9. How long does delivery take?
Orders are usually dispatched within 2 business days. Delivery then takes about 3–5 business days to metro cities and 5–8 business days elsewhere. Your estimated delivery date is shown at checkout. Details: Shipping Policy.
10. How much is shipping?
79 on orders below 749, and free above that. The charge is always shown in your cart before you pay.
11. Why doesn't the parcel have your logo on it?
Our Jaipur partner packs orders in plain packaging to keep costs down, and the courier label may show their sender name and Jaipur address. That's normal. Your GST invoice from us is emailed to you rather than put in the box, which also makes it easy to send a gift.
12. How do I track my order?
You'll get the courier name and tracking number by email once your order ships, and you can check it any time under My Orders.
13. Do you ship outside India?
Not at the moment.
Payments
14. Do you offer cash on delivery?
Not at launch. All orders are prepaid through Cashfree Payments by UPI, cards, net banking or wallets. If we add COD, the fee will be shown upfront on our COD page.
15. Are prices inclusive of GST?
Yes. Every price on the site includes GST, and you get a GST tax invoice from SVICK (GSTIN 37CFGPK7615J1Z4) for every order.
Problems, returns and refunds
16. Can I return something if I change my mind?
No, sorry. Our partner sells to us on a no-returns basis, and earrings can't be resold once opened, so we don't accept change-of-mind or size returns. We keep prices low instead and give detailed sizes and descriptions. Read why.
17. What if my jewellery arrives damaged or wrong?
We'll replace it or refund you in full. Record an unboxing video when you open the parcel, and contact us within 48 hours of delivery with your order number, the video and a few photos. You won't need to pay to send anything back. Missed the video? Contact us anyway; we'll review your claim on the evidence available.
18. What happens if an item goes out of stock after I've paid?
Our partner keeps small quantities of each design, so this occasionally happens. We'll email you and refund that item automatically within 24 hours; you don't need to ask. The rest of your order ships as normal.
19. How long do refunds take?
We initiate refunds within 2 business days of approval (stock-out refunds are faster). Your bank then usually takes 5–7 working days to credit the money, and UPI is often quicker. You'll get a refund reference number by email. See Cancellation and Refund Policy.
20. How do I find my bangle or ring size?
Measure the inside diameter of a bangle or ring that already fits you, and match it to the table in our Size and Fit Guide. Size 2.4 is about 57 mm across the inside, and 2.6 is about 60 mm. Still unsure? Send us a photo of your bangle next to a ruler on WhatsApp.
Didn't find your answer? Email support@jhilmira.com or WhatsApp +918639055087 (10 AM – 6 PM IST, Monday to Saturday). For complaints, see our Grievance Officer page.
Last reviewed: 2026-10-31