Returns, Exchange and Damage Policy
We want to be straightforward about this before you buy.
The short version
- We do not accept returns or exchanges for change of mind, size or colour preference.
- If your item arrives damaged, broken, defective, incomplete, or different from what you ordered, we will replace it or refund you in full, at no cost to you.
- To use the fast route, tell us within 48 hours of delivery and share an unboxing video.
Why we don't take change-of-mind returns
Our pieces are shipped from our fulfilment partner in Jaipur, who sells to us on a no-returns basis. Earrings and nose pins also cannot be resold once opened, for hygiene reasons. Rather than add the cost of returns to every price, we keep prices low and put the effort into accurate photos, honest material descriptions and size guides.
Before you order, please check:
- the material and finish described on the product page (all our jewellery is imitation jewellery made of base metal or alloy, not precious metal);
- the dimensions and weight, where shown;
- the Size and Fit Guide for bangles, rings and necklaces;
- that colours on screen can look slightly different from the real piece.
What we cover
| Problem | What we do |
|---|---|
| Item broken, bent, stones missing or plating damaged on arrival | Replacement, or full refund if a replacement isn't available or you prefer a refund |
| Manufacturing defect noticed on arrival (e.g. broken hook, clasp or screw-back that does not work) | Replacement or full refund |
| Wrong item, wrong colour or wrong size sent | Correct item sent at our cost, or full refund |
| Item or part of a set missing from the parcel | Missing piece sent, or refund for that piece |
| Parcel not delivered, or delivered very late (see Shipping Policy) | Full refund including shipping |
A full refund includes any shipping charge you paid for that item.
Not covered: normal colour variation between screen and real life; slight variation in oxidised texture between pieces; wear, tarnish or damage after use (see our Care Guide); size or style not suiting you; pieces damaged after delivery.
How to report a problem (fast route)
- Record an unboxing video. Start recording before you open the outer packaging and keep the camera running, without cuts, until the item is fully visible. Show the shipping label with the order number or AWB at the start.
- Contact us within 48 hours of delivery by WhatsApp (+918639055087) or email (support@jhilmira.com). Send:
- your order number;
- the unboxing video;
- two or three clear photos of the problem.
- You get a ticket number straight away. We decide on the claim within 3 business days of receiving your evidence.
- If approved, you choose:
- Replacement: dispatched within 3 business days, subject to stock, with tracking. If the same design is out of stock we will offer a similar piece or a refund. You decide.
- Refund: initiated within 2 business days to your original payment method. See Cancellation and Refund Policy for when it reaches your account.
For most orders we do not need the damaged item back. For orders above 0 we may arrange a free reverse pickup; we will tell you if so. You never pay to send a damaged, defective or wrong item back.
No unboxing video, or past 48 hours?
Still contact us. The video and time window let us approve claims quickly. Without them we review your claim on whatever evidence is available (photos, courier records, packing weight, your description) and may ask for the item back for inspection. We will not refuse a genuine claim for a damaged, defective or wrong item only because a video is missing.
Exchanges
We do not offer size or style exchanges at launch. If we sent you the wrong size, that is our mistake and is covered above.
Refunds for approved claims
- Prepaid orders: refunded to the original payment method through Cashfree Payments.
- If the original method can no longer accept a refund (for example, a closed card), we will refund to a bank account or UPI ID you give us.
- We issue a GST credit note for every refund.
Escalation
If you are not satisfied with how your claim is handled, contact our Grievance Officer. Complaints are acknowledged within 48 hours and resolved within one month. You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.
Sold by SVICK, GSTIN 37CFGPK7615J1Z4. Full details on the Seller Information page.
Last reviewed: 2026-10-31