Rewards and Referral Terms

These terms explain the Jhilmira Circle rewards programme and friend referrals. The current values (how many points you earn, what a point is worth, limits and time periods) are shown in the table at the top of this page. Those values are what checkout uses.

1. Who can join

• Anyone with a Jhilmira account is a member. There is no fee and nothing to sign up for separately.
• Points are earned only on orders placed while signed in to your account. Guest orders do not earn points.
• Points belong to your account. They cannot be transferred, sold, or exchanged for cash.

2. Earning points

• You earn points on the amount you actually paid for products (after any discount), not on shipping, and only after the order is delivered. Nothing is earned when an order is placed, cancelled or returned to us undelivered.
• New points are pending for a few days after delivery (see the table). This covers the window to report damage and the time a refund can take. After that they are ready to use.
• Higher tiers earn a little more per rupee (see the table). Your tier depends on what you spent on delivered orders in the last 12 months and is updated automatically.
• Birthday points: if you add your birthday (day and month only) on your Rewards page and have at least one delivered order, you get birthday points on your birthday once a year. A birthday must be saved at least 30 days before it counts, and can be changed once a year.
• Review points: you may get points for a review of a product you bought and received, whether the review is positive or negative. There is a monthly limit.

3. Using points

• On the cart or checkout page, tick "Use points". It is never ticked for you. You see the exact rupee discount before you pay, and you can untick it at any time before paying.
• Points are applied as a discount on the order, shown on your invoice.
• Limits per order: a minimum number of points, a maximum share of the products' value and a maximum number of points (see the table).
• Every order also has to stay above our minimum margin. Some single low-priced items are already sold close to cost, so points may not be usable on them, or only partly. Checkout tells you how many points you can use on your current cart before you choose.
• If you change your cart after applying points (for example remove an item), the points may be returned to your balance and you can apply them again.
• Points set aside for a cart you do not check out are returned to you within a day.

4. Refunds, cancellations and returns

• If an order is refunded, points earned on it are taken back in proportion to the refund. If an order is cancelled, all points earned on it are taken back.
• If points you used on an order are refunded in full or the order is cancelled, the points you used are returned to your balance with their original expiry date.
• If points are taken back after you have already used them, your balance can show a negative amount that is cleared by your next points.

5. Expiry

• Points expire 12 months after you earn them (or as shown in the table). The oldest points are used first.
• Your Rewards page shows points that expire in the next 30 days. We do not use countdowns or pressure to make you spend points.

6. Referring friends

• Your Rewards page has your personal referral link and code. Share it with friends, for example on WhatsApp.
• Your friend gets the referral discount on their first order if it meets the minimum order value (see the table). They choose to apply it at checkout.
• You get referral points after your friend's order is delivered and the waiting period has passed (see the table). If their order is cancelled, refunded in full or returned undelivered before then, no referral points are given.
• Referral points work like other points (same expiry and limits).
• Not allowed (no discount and no referral points): using your own code, including with another email, a phone number or a delivery address that belongs to you; a friend who has ordered from us before; a second referral discount for the same person. There is a monthly limit on referred orders per member.
• We check these rules using the email, phone number and delivery address entered at checkout. We store only one-way codes (hashes) of them for this purpose, not the details themselves, and we do not use device fingerprinting.
• We may cancel referral points obtained in breach of these rules. We will tell you if we do.

7. Top referrers list

• The public "Top referrers this month" list shows only members who switch it on on their Rewards page. It is off unless you turn it on.
• It shows your first name and the initial of your last name, and the number of friends you referred that month. You can switch it off at any time.

8. Changes and ending the programme

• We may change the values in the table or these terms. We will give at least 30 days' notice on this page and on your Rewards page before a change that reduces your benefits, and points already earned keep their expiry date.
• If we end the programme, we will give at least 30 days' notice so you can use your points.
• We may correct mistakes in your balance (for example a technical error). Every correction is recorded with a reason, and you can ask us about any entry.

9. Questions and complaints

Contact us using the details on our Contact page. If you are not satisfied, you can reach our Grievance Officer. These terms are part of our Terms of Service.

Last reviewed: 2026-11-02